Communication is key in any successful relationship, including communicating with your homeowners’ association (HOA) management company. Keeping open lines of communication between all parties involved can help ensure that the necessary tasks are completed properly and on time, build trust within the community, resolve issues quickly, and prevent misunderstandings from occurring. A good HOA management company should have great communication skills; however, many community association members report feeling frustrated with their current provider due to a lack of transparency and poor communication. In this blog post, we will explore why having an effective communication system is so
Communication is fundamental to any relationship, especially between associations and their management companies. With clear and consistent communication between both parties, it can be easier to navigate key issues about the property while fostering trust between owners, board members, and managers. Good communication should be proactive and focus on protecting and advancing the interests of the HOA through honest and transparent professional dialogue. This way, HOAs can guarantee that residents are well taken care of. In addition, the best HOA-management partnerships prioritize ongoing dialogue to maintain long-term working relationships.
Poor communication from an HOA management company can lead to tension between managers, board members, and homeowners. One critical fix to this problem is having the right technology in place. Customer service is essential, so companies must be sure they use cutting-edge tools and resources that provide fast and accurate responses to inquiries. Having a user-friendly platform that allows homeowners to send messages and submit requests easily can go a long way in fostering open lines of communication. In addition, the right technology and team have the power to streamline procedures within a community management organization and help create harmony between all parties involved.
When evaluating an association management company, one of the most important features board
The relationship between an HOA management company, board members, and residents is an intricate web. If one part fails to adhere to communication expectations, it can disrupt the entire process. By understanding the importance of open communication, focusing on having sufficient staff to address homeowners’ concerns in a timely manner, and utilizing appropriate technologies, this connection is maintained and enhanced. When all involved acknowledge the need for effective communication within the relationship between HOA management companies, board members, and residents, everyone wins in the end. This communication is essential to ensure success in running an efficient homeowner’s association.
Some additional questions you may consider asking are:
At CAMS, we have a Community Support team whose sole purpose is to answer client inquiries via phone, chat, email, or portal submission. The team has access to hundreds of data points for both owner and association accounts and, most of the time, can get you the answer you need on the first contact. We understand the importance of having the right technology and people to keep communication running smoothly. You can learn more about the team and how it has evolved here. In addition, the portal makes self-service easy so owners can find information 24/7 without waiting for an answer. Additional resources exist in our online knowledgebase https://info.camsmgt.com/
You can read a case study here to learn more about CAMS' communication processes and improvements made over the years.
About Community Association Management Services
In business since 1991, CAMS has been North and South Carolina’s premier community management company. With experienced local managers in each of its nine regions, CAMS provides innovative solutions to the community associations it serves. Additionally, CAMS was featured on Inc. Magazine’s 2022 Inc. 5000 list of the fastest-growing private companies in America. To learn more, visit www.camsmgt.com/choose-cams.